Client Services

All communications regarding any DBSI products, properties, property operations, and ownership issues (e.g. voting and selling) should be directed to the Client Services department. We can be contacted toll-free at (866) 489-3377, or by email at  clientservices@dbsi.com.

Your Client Service Representatives are:
Dave Howe -- Department Manager
Carren Mattson -- Lead Client Services Representative  
Judith Moore -- Client Services Representative
Jeanie Akeman -- Client Services Representative 
Lisa Jacobs -- Client Services Representative 
Cindy Absmeier -- Client Services Representative
Dawn Anderson -- Client Services Representative


The following is a list of the responsibilities our department handles:

Distributions information
•  TIC payments
•  Interest checks
•  REIT payments
•  Partnership payments

Changes to banking information
•  Direct deposit
•  Change of banks
•  Change of account

TIC Website/Portal
•  Log-in/password changes
•  Quarterly report postings
•  Change of account

Bonds/Notes
•  Redemptions
•  Certificates
•  Re-registrations
•  Maturity dates
•  Transfers

Updated values on investments
•  Year-end statements and reports
•  Re-investment statements
•  Quarterly property reports
•  Reprints of information regarding tax documents

Changes of personal information
•  Changes of address
•  Changes of name

If you have any questions regarding any of the topics listed, please let us help. We have a great team and are ready to contribute in any way that we can. We can be contacted toll-free at (866) 489-3377, or by email at  clientservices@dbsi.com. We appreciate your business, and look forward to assisting you!